We perform over 3,000 inspections every year, and regularly get feedback from our clients. The comments below are what our clients have had to say over the years …
→ Flexibilty, last minute booking, received services in a very short notice (weekend).
F. Julien, October 2011
→ I liked the high level of professionalism from the beginning to the end. The inspector was on time, pointed out areas that needed attention and took the time to show me how to connect the gas to the fireplace, where the water shut off was etc. I am a first time home buyer and now feel confident and knowledgeable in the home I am buying.
M. Ginter, September 2011
→ Geoff Baile (our inspector) was extremely good. He took time to go through the property thoroughly and then sat with us to go through the literature.
We were both extremely pleased with the service we received and would definitely use Geoff again.
He told us about the main problems of the house some of which we knew we would have to do on possession but also pointed out other areas of concern.
N. Moore, September 2011
→ Prompt and speedy service. Fraser was very professional, knowledgeable and very polite and helpful with all our questions.
J. McCunnie, July 2011
→ Extremely helpful, supportive & flexible booking/coordinating representative (Nancy I believe!).
Knowledgeable, friendly, & thorough inspector (Del!) who spent lots of time with us explaining many important items and answering our questions.
Anonymous, May 2011
→ Your office staff was extremely professional and very helpful. Our inspector (Geoff Baile) was very knowledgeable and very patient with our many questions.
A. Hilborn, March 2011
→ The other companies I talked to were clinical and I felt like it was just another job to them. Our inspector Del made us feel that he truly cared about us and the house we had selected ... As my wife and I are first time home buyers, we felt totally confident after the inspection that we could maintain our house for years to come.
We were told by many people not to waste our money on a inspection because it was a new house. Del showed me things that needed to be fixed that I had never noticed, even though I had been in the house multiple times.
Thank you very much for the service and the very professional way (you) treated us. We will highly recommend you!!
A. & T. Millar, February 2011
→ Firstly, we'll say we LOVE your use of technology with the way you send your contracts, and allow a simple "click" to respond. So easy and efficient!
More importantly, your employees are a great credit to your company. The person who answered our call and booked the appointment (sorry, I can't remember her name) was incredibly pleasant and helpful. Our inspector, Bob Rhodes, was completely professional and thorough, and yet totally approachable and responsive to our many questions. We were impressed with his level of knowledge and attention to detail, and we also appreciated his patience and manner of explaining the results of the inspection as he went through the home reference book. (That book, combined with the after purchase consultation service, is another thing we LOVE, and did not expect at all!)
It seems more and more rare these days to come across a company that delivers this level of professionalism and service. We did not purchase this home, for reasons that had nothing to do with the inspection. But we will definitely be calling you again when we find the right home.
L. Smith, September 2010
→ Inspector was on time, professional, thorough and explained/showed me everything. He made it easy for me to ask questions.
The home inspection report binder is a fantastic reference tool. Very well laid out, easy to understand, informative, well designed and illustrated.
The office staff was friendly, helpful and professional. All the details of the agreement were clearly explained and the online agreement made everything simple & easy.
R. McNeice, January 2010
→ Your company saved us tens of thousands of dollars after a house inspection. Not only did he notice the mold in the attic but he noticed ... defects on exterior water taps, aging beams, and dried water residue in the crawl space. He was thorough, honest and very informative about certain aspects of home ownership we would never have known or thought of. We highly recommend James Dobney & Associates for your home inspections.
We watched a special on CBC Marketplace last week regarding home inspectors and realized just how good your inspection was. Thank you so much for saving us from a bad investment.
K. Stumph, January 2010
→ I had a home inspection done a week or so ago by one of your guys, Fraser Manson. I just wanted to take a minute to tell you how pleased I was with him. I have a bit of a problem being around strangers sometimes but Fraser was quite friendly and easy to talk with. He did a great job showing me what he was doing and also answering any questions my nephew or I had.
As well your receptionists were very helpful and pleasant.
I am very pleased with your company and I will definitely be recommending you whenever I can.
T. Paige, August 2009
→ Frank was very professional — straight forward and non-patronizing. He showed us where there might be issues and expanded on it when receiving the report.
N. Wong, March 2009
→ ...It's not often that we experience great (or even good) customer service when dealing with anything to do with maintaining or renovating our house. We really wanted to let you know how much we appreciate your time and your expertise here. The service you've provided really does make you stand out of the pack. We will definitely be recommending you guys to anybody we know looking for home inspection services.
S. & A. Cameron, January 2009
→ Herb was very thorough & took the time to explain the things that were wrong, why they were wrong
& how they could be fixed. Herb & Dobney & Assoc. exceeded my expectations.
T. Mathieu, October 2008
→ We loved Gary's thoroughness and expertise. He was friendly and didn't mind explaining everything to us in a lot of detail. He answered all our questions and took as much time as required to do everything. We called him later that night and although he was at a hockey game, he was happy to answer our question and told us to call again if we had any more questions. We're so glad we went with James Dobney & Associates. What a great experience!
N. Blatchford, October 2008
→ I really appreciated the professional and timely service provided by the office staff on a Sunday. They set up the appointment for Monday afternoon which was brilliant! I also was grateful for the professional service / feedback provided by the inspector, Fraser. He was clear and easy to understand, as well as very professional. I also was very happy with the idea that we could contact your firm any time in the future to enquire about the results of the survey.
L. Bournelis, September 2008
→ ...the inspector answered all of my questions no matter how silly they seemed to him. Very Professional!
E. Kitson, June 2008
→ Geoff Baile was very kind and careful and took his responsibilities very seriously. The binder is very helpful. Thank you Nancy and Geoff for all of your help. We made an offer on the house with confidence because of Geoff's inspection and our offer was accepted in a multiple-offer contest. Thank you very much.
L. Sturgess, April 2008
→ Peter really took the time to do the job and explain.
R. & J. Goodrich, February 2008
→ Thoroughness of inspection. Friendly, informative approach of office staff.
A. Prata & J. E. McDowell, March 2008
→ Quick and very thorough. The technician explained his findings very clearly. I love the Home Reference Book
J. Walter, March 2008
→ Professionalism, quality of care, sincerity, hard work, great communication, friendly, knowledgeable. Fraser was nothing short of terrific and all his help was appreciated.
J. Israels, April 2008
→ Was not rushed — took time to explain all questions — very relaxed & felt he was very competent.
J. McLeod, February 2008
→ Friendly, personal service that explained in detail what was taking place. Very attentive inspector.
M. Moses, March 2008
→Quiet confidence of inspector and his clear manner of explaining things. Very discreet.
K. Finch, June 2007
→ Geoff Baile did a previous inspection for us and we were VERY impressed. (He) is outstanding. We felt absolutely safe in his hands. We didn't purchase the first house. We did purchase the second one.
M. Calame, March 2007
→ Geoff was very good at pointing out issues, explaining why it was an issue and what would be needed to repair.
B. Komor, February 2007
→ Very thorough, helpful friendly staff.
A. Asmundson, August 2007
→ Friendliness of inspector and his knowledge and the manual for the home.
K. Stephens, May 2007
→ Reasonable employees who speak in easy terms!
S. Jacob & J. Leung, December 2007
→ Al Boire's complete professionalism; we cannot recommend Al enough because his thorough inspection of the first condo we looked at saved us from making a drastic mistake. His inspection of the second condo made us feel much happier Ð and we decided to buy it. Thank you Al!
R. Knight, August 2007
→ Thorough inspection, book great, able to explain well.
B. & N. Stevens, June 2007
→ Reception staff excellent when making a booking.
L. Hodgson, April 2007
→ Prompt response, excellent telephone communication and appointment set up. Knowledgeable inspector.
M. Taylor, March 2007
→ Phenomenal Speed in getting an appointment (next day). Excellent, professional, efficient service. Thanks!
J. Mooney, January 2007
→ The speed that they were able to come out and inspect the house. The layout of the book nd questions and answers about anything is great.
J. Latham, June 2007
→ Scope was thorough. Inspector (Bill Cockerill) was great at explaining problems.
T. Hall, August 28, 2007
→ The home inspection manual was really helpful and easy to understand; well explained by the inspector.
R. Smith, October 2007
→ I liked how thorough Del was and how he took time to explain things to us. Del was extremely knowledgeable and is very good at his job.
R. Barbon, August 2007
→ Clear understanding and helpful instructions made me feel confident with the report.
L. & J Barmi, June 2007
→ Warm, friendly, knowledgeable staff; their experiences help us feel that buying a home is not so daunting
E. Carson, May 2007
→ Inspector was very professional and respectful. He paid attention to detail.
L. Siemens, May 2007
→ The confidentiality and professionalism exhibited by Gary Eyre; in addition, his patience in explaining his findings to us.
S. Jacob & J. Leung, November 2007
→ Thoroughness of inspection. Really helpful feedback.
J. Fisher, June 2007
→ Email confirmation, the inspector Gary Eyre.
J. & T. Murray, May 2007
→ The inspection was very thoroughly done. More than I expected. I was 100% satisfied with the service.
D. Cartwright, August 2007
→ Explanations clear and detailed, if we needed. Mr. Manson is a caring and kind person.
F. Ping, August 2007
→ Yes, inspector was very helpful, explained very well and very good customer service.
S. Sass, May 2007
→ Reliable fast service. Answered all my questions. Manager called to respond to my question. Superb! Everything was great! I highly recommend Fraser! Fraser is a great inspector. He is very thorough, hard-working, conscientious and a great communicator.
P. Birch, June 2007
→ Everything was excellent. Inspector was very professional, knowledgeable, and helpful. He has provided the service way beyond my expectations. Worth every penny. I would highly recommend to everyone.
A. Markowski, March 2007
→ Prompt and courteous; beng present to observe and ask questions and receive advice.
M. Bobrowski, May 2006
→ Very Professional. Very thorough. Excellent communication and people skills. Geoff Baile went throught the report very thoroughly and answered all questions. He exceeded my expectations.
A. Moosa, April 2006
→ Geoff's friendly and professional demeanor & ability to communicate not only with us, but with the Asian sellers with limited English ability.
K. Krueger, March 2006
→ Our inspector Geoff Baile was very thorough and walked us through all the details. This was my first home inspection and he exceeded my expectations.
D. Ho, January 2006
→ Total professionalism!
D. Bushell, June 2006
→ I highly value the inspector's willingness to explain information about buildings/code/potential problems. Also, I like that I can call the office to ask for advice after the inspection and for as long as I own the house. The binder provided is well-organized and informative.
L. Tsai, November 2006
→ Inspector was prompt, easy to talk to, very thorough, informative.
P. Davois, September 2006
→ The Home Reference Book is wonderful. I look forward to following it after we move into the home. The inspector was easy to ask questions of and was receptive to all of them.
S. Busswood, July 2006
→ Knowledge by Mr. Boire, friendliness, very approachable. The Home Reference Book very user friendly. Just keep up the great work!
M.R. Desloges, May 2006
→ The Home Reference Book and the inspector's knowledge. He really made buying our first home easier.
L. & S. McGregor, February 2006
→ Communication skills and ability to explain things clearly. We liked the binder and it's format.
L. Anthony, October 2006
→ Willingness to change inspection time because of uncooperative homeowner. The home inspector was very friendly and professional.
Anonymous, July 2006
→ The courtesy of Bill (booties, etc.) was appreciated as well as his friendliness while maintaining professional service.
J. & C. Crane, March 2006
→ Everything — the inspector, the report was very thorough. Bill took as long as he needed to do the job well.
D. Cornick & K. Deeney, June 2006
→ Quick response from staff, detailed binder with lots of info laid out great.
K. Nowak, July 2006
→ Your staff, both office personnel and the inspectors, are very customer-focused and friendly. We would never hesitate to use your services again, and will be sure to refer our friends and family. Thank you very much!
J. Bradford, July 2006
→ I have worked with other building and home inspectors previously and have found Mr. Gary Eyre to be of very high professional standards. Moreover he is courteous and able to explain his findings to his clients in a clear, understandable, and yet not threatening manner.
I would highly recommend Mr. Gary Eyre and your firm to other potential clients who require a high quality, honest and efficient building/home inspection.
A. Dodeck, July 2006
→ Working with Gary Eyre; he was excellent. Very good communicator & very thorough.
J. Bodner, April 2006
→ Everything — this was the best experience I could have ever asked for!!
C. Pickerell, February 2006
→ Henry Khuu — The inspector was excellent, gave me a detailed step-by-step analysis. Very, Very happy with him.
P. Khaira, May 2006
→ Our inspector was Herb Koehn. He was absolutely fantastic. We had specifically asked for him after he inspected a home for us a few weeks ago that we did not purchase. He conducted himself in a very professional way and was extremely knowledgeable in every aspect of the inspection. He has excellent communication skills and was a delight to work with. With inspectors like Herb, it is no wonder why your company is so successful. Clone him when he retires. Thank you.
P. & H. Lim, August 2006
→ Being able to follow the inspector, his explanations as we went, and his answering my many, many questions.
M. Tarampi, June 2006
→ My inspector, Herb Koehn, was an excellent ambassador for your company. He is extremely good at his work, and I felt, at a very early stage, that his trained eye wouldn't miss a thing. He communicated his findings and knowledge in a clear, detailed and patient manner. I felt I couldn't be in better hands. A company is only as good as it's employees, and if Herb is representative of your staff, your company is first class.
D.E. Ashenden, April 2006
→ Fraser took the extra time to make sure I understood everything he was telling me about the property. Very friendly service
E. Gibbons, September 2006
→ Your service is outstanding!! (from the receptionist to the inspector)
M. Criscuoli, December 2006
→ Friendly office staff, Friendly, knowledgeable inspector.
E. Parker, October 2005
→ Bill Cockerill explained things well & "gave it to us straight". The binder looks as if it would be a useful reference for the future. Thanks!
J. Christians, December 2005
→ Prompt, friendly and efficient service from office to inspector.
G. Rogers, April 2005
→ Just a note to let you know that Herb was in fact the perfect person to help us out with the inspection. He was professional, thorough, knowledgeable and a down-right friendly, nice guy! A very nice combination. Dan and I look forward to doing business with you again as we continue to search for the appropriate house. Thanks again for sending Herb. We trust he knowledge and attention to detail.
C. & D. Bashuk, December 2005
→ Quiet, Thorough, competent & confident inspector. He gave us absolute confidence that we knew what the issues & strengths of the place were. He answered all of our questions clearly and thoroughly. We were very impressed with him.
S. & T. Niet, April 2005